Terms, Privacy & AI Policy.

The full policy

Plain-English summary. This document sets out the terms on which Innov8 provides its services and operates its websites, how we handle personal data under Hong Kong law, and how we use artificial intelligence in our work. We have written it to be clear and readable. Where a plain-English summary appears, it is there to help understanding — the full wording of each clause governs in the event of any question of interpretation.

Who we are. “Innov8”, “we”, “us” and “our” refer to Innov8, a business operating from Sheung Wan, Hong Kong SAR, and its founder and principal, Adam Bell. “You”, “your” and “the client” refer to any person or organisation who uses our websites, enquires about our services, or engages us to perform work.

1. About these terms

These terms apply whenever you use our websites or engage our services. By using www.innov8-asia.com, innov8.asia or fixit.sbs, by contacting us, or by accepting any proposal or quotation from us, you agree to these terms.

Where we agree a separate written engagement letter, statement of work, proposal or quotation with you (an “Engagement”), that Engagement and these terms are to be read together. If there is any conflict between a specific signed Engagement and these terms, the signed Engagement takes precedence for that piece of work.

We may update these terms from time to time. The version published on our websites at the time you engage us, or at the time you use the website, is the version that applies.

2. Our services

Innov8 provides advisory, consulting, coaching, planning, design and related services to businesses. These include, but are not limited to:

• fixed-scope, fixed-price advisory engagements (“Smart Packages”);
• diagnostic and clarity sessions;
• custom operating-system and workflow builds;
• fractional and long-term advisory arrangements;
• digital, marketing and content work, including AI-assisted content and imagery;
• introductions to, and resale or referral of, third-party products and platforms where disclosed.

What we are, and what we are not. We provide professional business services. We are not a law firm, an accountancy firm, a licensed financial adviser, or a licensed investment adviser. Nothing we provide is legal, tax, accounting, regulatory or investment advice, and it should not be relied on as such. Where such advice is needed, you should obtain it from an appropriately qualified and licensed professional.

Each Engagement is scoped and priced in writing before work begins. Work, time, or deliverables outside that agreed scope are not included and may be quoted separately.

3. Engagement, fees & payment

3.1 Quotations and scope

We agree the scope, deliverables and price of each Engagement in writing before starting. A quotation or proposal is valid for the period stated in it, or for 14 days if no period is stated.

3.2 Payment

Unless otherwise agreed in writing, fees are payable in advance. We accept payment by FPS, PayMe, bank transfer, and where offered, Stripe or PayPal. Work is scheduled and begins once payment, or any agreed deposit, has been received.

Where an Engagement is delivered in stages, each stage may be invoiced and payable before that stage begins.

3.3 No refunds

Plain English: once we have started work, fees are non-refundable. Because our Engagements are fixed-price and depend on senior time committed in advance, fees are non-refundable once work on an Engagement has commenced. This reflects the reserved time and the immediate application of our expertise.

3.4 If something goes wrong — structured dispute resolution

We would always rather put something right than leave a client unhappy. If you are dissatisfied with an Engagement, we operate a Structured Dispute Resolution process instead of refunds:

• You raise the concern with us in writing within 14 days of the relevant deliverable or session, setting out clearly what you believe falls short of what was agreed.
• We review the concern against the agreed written scope and respond within a reasonable period.
• Where we agree that an agreed deliverable was not met, we will remedy it — typically by completing, correcting or re-performing the relevant work — at no further charge.
• This process is the sole and exclusive remedy for dissatisfaction with an Engagement, save for any rights that cannot be excluded under Hong Kong law.

4. Intellectual property

Plain English: you own what we make for you. We keep ownership of how we make it.

4.1 Your deliverables

On full payment for an Engagement, you own the specific deliverables we produce for you under that Engagement — for example the written plan, the documents, the configurations, or the images created for your business. You may use them freely within your own business.

4.2 Our methods and know-how

The methods, frameworks, templates, systems, processes, configurations, training, tools and know-how that we use to create those deliverables remain our exclusive property. Nothing in any Engagement transfers ownership of them to you. They are licensed to you only to the extent necessary to use the deliverables for your own business.

4.3 What you may not do

You may not resell, repackage, sub-license, publish, or commercially redistribute our underlying methods, frameworks, templates or systems, or present them as your own product or service, whether or not modified. The value you pay for is the outcome and your right to use it — not the right to reproduce the engine that produced it.

4.4 Anonymised experience

We may describe the nature of work we have performed in anonymised, non-identifying terms — for example, by sector and outcome — for our own marketing, without naming you, unless we have agreed otherwise in writing.

5. Use of artificial intelligence

Plain English: we use AI as a tool, a human checks the work, and we don’t feed your data to systems that train on it.

5.1 How we use AI

We use artificial-intelligence tools as part of how we research, draft, structure, design and produce work. AI lets us do in hours what once took far longer. It is a tool in skilled hands, not a replacement for judgement.

5.2 Human review

Every AI-assisted output is reviewed by a human — ordinarily Adam Bell — before it reaches you. We do not pass unreviewed machine output off as finished work.

5.3 Your data and AI training

We only use AI tools and integrations that do not train their models on the data we put into them. We do not knowingly submit your confidential information to any AI system that would use it to train its models.

Where your work involves the confidential information of your own counterparties or third parties, you are responsible for ensuring that your agreements with those parties permit the processing involved. We rely on your back-to-back arrangements with them.

Where you require sensitive information to be removed or masked before any AI processing, we can provide redaction as an additional, separately quoted service.

5.4 Limits of AI

AI output can contain errors, omissions or “hallucinations”. While we review the work, we do not warrant that any AI-assisted output is complete, accurate or fit for a particular purpose beyond what is expressly agreed in the Engagement. You remain responsible for your own business decisions.

5.5 AI-generated imagery

Where we produce AI-generated images of your products or business, these are best-efforts creative representations. They may not be a literal or exact depiction of any product. You are responsible for ensuring that any image you choose to publish is acceptable and not misleading to your own customers.

6. Privacy & personal data

This section is our Privacy Policy. It explains what personal data we collect, why, and what we do with it. We handle personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (the “PDPO”).

6.1 What we collect

• information you give us when you contact us — such as your name, business name, WhatsApp number, email address and the details of your enquiry;
• information you submit through forms on our websites, including campaign and landing pages on fixit.sbs;
• information you provide during an Engagement so that we can carry out the work;
• basic technical information collected automatically by our hosting and form providers, such as the fact and time of a form submission.

6.2 Why we use it

• to respond to your enquiry and provide our services;
• to perform and administer an Engagement, including invoicing and communication;
• to send you occasional updates or offers, only where you have given your consent to receive them;
• to meet our legal and record-keeping obligations.

6.3 Direct marketing and consent

We will only use your personal data to send you marketing or promotional messages where you have actively opted in — for example, by ticking a consent box on one of our forms. You may withdraw that consent at any time, at no cost, by telling us (for example, by replying to a message or contacting us on WhatsApp). We will then stop using your data for that purpose.

6.4 WhatsApp and messaging

WhatsApp is one of our main ways of communicating. When you contact us on WhatsApp, your message and number are handled within WhatsApp’s own systems, which are operated by a third party under its own terms and privacy practices. We use the information you send us only to respond to you and to provide our services.

6.5 Forms and hosting

Our websites are hosted on Netlify, and some forms use Netlify Forms to capture and deliver your submission to us. These providers process limited data on our behalf in order to deliver your message. We do not sell your personal data to anyone.

6.6 Sharing

We do not sell your personal data. We may share it only: with service providers who help us operate (such as our hosting and payment providers), strictly as needed; where you have asked us to (for example, an introduction); or where we are required to by law.

6.7 Retention

We keep personal data only for as long as we need it for the purposes above, or as required for our legal and accounting records, after which we delete or anonymise it.

6.8 Your rights under the PDPO

Under the PDPO you have the right to ask us whether we hold personal data about you, to request a copy of it, and to request that we correct it if it is inaccurate. To make such a request, contact us using the details at the end of this document. We may charge a reasonable fee for complying with a data-access request, as permitted by the PDPO.

6.9 Cookies

Our websites use only the minimal cookies or similar technologies necessary for the site and its forms to function, together with any set by our hosting provider. We do not use our websites to build advertising profiles of you.

7. Use of our websites

The content of our websites — including text, design, graphics, frameworks and branding — belongs to Innov8 or its licensors and is protected by law. You may view and share our public pages, but you may not copy, reproduce or republish our content for your own commercial purposes without our written permission.

Our websites may link to third parties — such as Egnyte, Airwallex, DealMind, payment providers, or campaign tools. We are not responsible for the content, products or practices of those third parties, and your dealings with them are subject to their own terms.

We provide our websites “as is”. We try to keep them accurate and available, but we do not guarantee that they will always be available, error-free, or up to date.

8. Your responsibilities

To allow us to do good work, you agree:

• to give us accurate, complete and timely information and access;
• to hold the necessary rights and permissions for any material, data or third-party information you give us to use;
• to make your own final business, legal, financial and regulatory decisions, taking your own professional advice where appropriate;
• to use our deliverables lawfully and within your own business, in line with Section 4.

9. Confidentiality

Each of us may learn confidential information about the other during an Engagement. Both of us agree to keep the other’s confidential information private, to use it only for the purpose of the Engagement, and not to disclose it to others except where required by law or to trusted providers who need it to deliver the work and are themselves bound to keep it confidential.

10. Limitation of liability

Plain English: if something goes wrong, our liability is capped at what you paid us, and we are not liable for indirect or knock-on losses.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited under Hong Kong law — including liability for death or personal injury caused by negligence, or for fraud.

Subject to that, and to the fullest extent permitted by law:

• we are not liable for any indirect, consequential, special or incidental loss, or for loss of profit, revenue, business, goodwill, data, or anticipated savings, however arising;
• our total aggregate liability arising out of or in connection with any Engagement — whether in contract, tort (including negligence), or otherwise — is limited to the total fees actually paid by you to us for that Engagement;
• we are not liable for any loss arising from your own business decisions, from information you gave us that was inaccurate or incomplete, or from your use of any deliverable beyond what was agreed.

You agree that the fees we charge reflect this allocation of risk, and that these limits are reasonable in that context.

11. Independent relationship

We act as an independent contractor. Nothing in these terms or any Engagement creates an employment relationship, partnership, joint venture, or agency between us. Neither of us may bind the other or hold itself out as able to do so, unless we have agreed that in writing.

12. Suspension & termination

We may pause or stop work, and may decline to continue an Engagement, where fees due to us are unpaid, where you ask us to do something unlawful or unethical, or where continuing would be unreasonable. Fees for work already done or time already reserved remain payable, subject to Section 3.

13. Events beyond our control

We are not responsible for delays or failures caused by events beyond our reasonable control — including illness, failure of third-party platforms or infrastructure, acts of government, or other events that could not reasonably be foreseen or avoided.

14. Governing law & jurisdiction

These terms, and any Engagement, are governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China. Both of us submit to the exclusive jurisdiction of the courts of Hong Kong SAR in respect of any dispute, save that we may seek to resolve disputes amicably, including by mediation, before resorting to litigation.

If any part of these terms is found to be invalid or unenforceable, the rest remains in full force. The English-language version of these terms is the authoritative version.

15. How to contact us

For any question about these terms, our services, your personal data, or to make a data-access or correction request, contact us:

Innov8
Sheung Wan, Hong Kong SAR
Website: innov8.asia
Message us on WhatsApp™

© 2002–2026 Innov8. All rights reserved. This document combines our Terms of Service, Privacy Policy, AI Policy and Website Terms into a single reference. It is provided for general clarity and does not itself constitute legal advice. Innov8 recommends that any client requiring formal legal certainty obtain independent legal advice. Version 1.0 · 26 June 2026 · Hong Kong SAR.