Margin leaking somewhere you cannot quite pin down. Reporting you do not fully trust. Quotes that do not turn into orders, or orders nobody follows up. A supplier or a system that let you down last month. Cash tied up where it should not be, or the whole thing depending on what is in one person’s head.
These are business problems that happen to run on technology, and they cost real money every month they are left. I find the one costing you most, prove it from your own numbers, and fix it at the smallest sensible scale — defined scope, defined outcome, agreed price before anything starts.
How I work
A short, focused look at where the money, the time or the control is actually leaking. It is rarely where people assume.
Quantified from your own numbers, not a benchmark borrowed from someone else’s business. If it cannot be shown, it does not make the list.
The smallest change that actually solves it. A result you can see in the P&L or in the week — not a two-year roadmap.
AI is a large part of how this is now quick and affordable. It is the engine, not the headline.
You already have ChatGPT
You should, for drafting, summarising and thinking out loud. AI is very good at answering the question you ask. The expensive part of a business problem is knowing which question to ask, and then changing a business that cannot stop while you do it.
Most stuck problems stay stuck because the stated problem is not the real one. I find the real one, usually by talking to the people doing the work. A chatbot only hears your version.
It will give you a plausible benchmark from someone else’s business. I prove the cost from your own data, and label what is verified and what is not.
Payments, orders and tenders run every day. Rebuilding them without losing a working hour is a practised skill, not a prompt.
Someone has to make it stick: your data kept safe, your people trained, the documentation written, and a named person accountable when it matters.
I use AI heavily. It is why this work is now quick and affordable. The difference is knowing what to point it at, and checking what comes back. Where doing it yourself stops working →
Proof
IT running costs taken out at a Hong Kong contracting group — without the business losing a working hour.
Fewer picking errors at a logistics and warehousing business, after a warehouse management system built from the ground up.
Digital displays rolled out across hospitality venues in three regions of Thailand.
Potential costs flagged for avoidance on a trial tender by an AI checking system.
More than thirty years’ experience · Innov8 since 2002 · nearly 60 businesses · 16 sectors · based in Hong Kong, working across Asia-Pacific remotely and on site.
Find your fit · 60 seconds
Three taps, no form, no email. You get a straight recommendation for where to start.
Based on what you told me
What I fix
A system down, a supplier who let you down, a process or a decision that has stuck.
Turnaround and recoveryWhat you run, what it costs, what to cancel — and numbers you can finally trust.
What I fixQuotes that do not convert, data keyed in three times. Systems and AI that take the work off your people.
Systems and AIThe current version, findable in seconds, across offices and into the mainland.
DocumentsA new office or market, a big spend, an acquisition. An independent view before the money goes.
Where to startPart-time technology leadership, a few days a month, without the full-time hire.
How it runsOne clear problem? The Smart Packages are fixed-scope, fixed-price fixes from HK$3,000, starting with the HK$888 ThinkSmart Diagnostic — credited in full if you go further.
This year
Hospitality · Thailand · remote
Run entirely remotely: a growth and action plan, a sales-funnel audit on the resort’s own booking data, website and chatbot compliance checks, and an AI assistant working inside the owner’s own tools.
Investment decisions
An investment-committee-ready document set on a live target, with the same verdict holding across four independent passes — including a check built to argue the other side. A headline return figure was dropped because it could not be defended.
Built by Innov8
An AI negotiation coach for the deal in front of you, built on the Negotiation OS™, Innov8’s model of negotiation expertise. From signed agreement to a live, priced product in about five weeks, behind a ten-step quality and security process.
In their words
A breath of fresh air.
Professional results without needing a large team or a large budget.
Knowledgeable, quality-focused and value for money.
Who you get
A career across business, marketing and technology — founder, operator, and the person brought in to fix what stalled, with more than thirty years of it behind me and Innov8 since 2002. I read a technology decision as a commercial one, because I have had to live with both.
One senior point of contact, from first call to handover. Specialists brought in where a job needs them, with me accountable for the result.
Based in Hong Kong. Singapore, Thailand, Vietnam, the Philippines, Australia and New Zealand remotely, with a visit whenever being there helps — scoped in writing, delivered to a defined outcome.
For advisers and operating partners
Private-equity value creation, a fractional CFO or CIO seat, an accountancy, advisory or systems practice: you see the operating problems early. Some of them are not yours to fix.
Bring me in for the technology, information or AI problem you have spotted. I diagnose it, quantify it and fix it at the smallest sensible scale, then hand the relationship back. Introduce a client who engages and you receive 10% of the fee.
Tell me what is happening. If it is not something I should be doing, I will say so and point you somewhere better.
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Machine translation by Google. The English version is the original and governs.
